With our experience, we realized how much a tool that promoted agility for sectors that deal with external partners was a latent need and we asked ourselves how to integrate Salesforce with WhatsApp.
Seeking a simple and secure integration, we created Nitzap, so that our customers can interact with their records and manage them in Salesforce® with up to 60% more agility and performance.
Nitzap was developed to meet the needs of your sales and customer service team when chatting with them on WhatsApp. Sync your contacts with leads and accounts, create new leads, contacts, cases, opportunities, orders, contracts, tasks, appointments, notes, and any other record you are allowed in Salesforce. Upload photos, videos, and documents directly from WhatsApp Web to your Salesforce records. Furthermore, with Nitzap's APIs you will be able to send messages to your Customers directly from Salesforce, thus engaging CRM + Salesperson + Customer.
Official API
In this model, the WhatsApp number only works through the application to send and receive messages. Currently, Salesforce offers Digital Engagement and Marketing Cloud.
WhatsApp Web API
These are APIs based on WhatsApp Web that emulate the user's phone within a server.
WhatsApp Web and Nitzap
In this model, any WhatsApp Web user can integrate it with their Salesforce through Salesforce's own APIs, making it perfect for more personalized services where the salesperson interacts with the customer, whether through their private or company WhatsApp.
Integrating WhatsApp with Salesforce can help businesses provide more personalized and responsive customer service, as well as automate repetitive tasks and improve customer service efficiency.
Nitzap was designed to be used with Salesforce. We built everything with Lightning Components to give you the best experience possible!
When creating and viewing records, the user will have the same form and fields available in Salesforce. In other words, Nitzap is the best choice when it comes to integrating WhatsApp with Salesforce.
Files up to 25MB can be attached to your Salesforce records by clicking and dragging.
Manage your day-to-day activities, such as tasks, appointments and calendar, record phone contact events and send emails without having to leave WhatsApp.
Message records can be synced to Salesforce in a custom app or object, enabling reports and dashboards to be generated.
In many businesses, the content of message exchanges may be confidential. If this is your case, don't worry! There are several possible privacy and message synchronization settings for Nitzap, and it is up to the Administrator to select the ideal one for your Org.
Nitzap API
Automate the sending of messages, media and files from any system.
Nitzap Engagement
Schedule the sending of messages, media, or files based on certain events in your Salesforce. Examples: Happy birthday messages for contacts, PDF of proposals and rewarming of leads and proposals.
With plug-in-play installation, the app can be used through a Chrome extension or via the AppExchange.
It is not necessary, at first, to download and install Nitzap on the AppExchange. You can download just the extension and then ask your Salesforce admin to install the APP on Salesforce.
To use the Chrome extension, simply go to the Chrome Web Store, install the extension and, after that, log in to your Salesforce user, this way Nitzap will be ready to be used.
To use the AppExchange, the Salesforce administrator must install the app on Salesforce.
Enter a universe of instant and efficient communication with Nitzap, where each interaction unlocks a world of unparalleled benefits and incomparable connectivity.
WhatsApp is a communication channel in real time, which means the companies can quickly respond to customer requests. With the integration of WhatsApp into CRM, companies can ensure that customer requests are routed to the right agents and treated effectively.
Companies can monitor and analyze customer interactions with the company, including metrics such as response time, customer expectation and satisfaction. This can help identify areas for improvement and opportunities for upsell or cross-sell.
Companies can track customer interactions with the company, such as conversations, support history and other relevant information. This can help provide better service personalized and improved.
Nitzap was developed for use in Salesforce with Enterprise Sales Cloud and Service Cloud licenses.
It’s simple!
Yes. Nitzap displays fields the same way you view them in Salesforce. That way, your Administrator has the power to configure page layout and global actions!
No. The Nitzap Extension only runs on desktop computers.
No. As stated in our Privacy Policies, Nitzap does not copy or forward messages on third-party servers. Your Salesforce Administrator can configure at the user level whether you want to synchronize messages within Salesforce.
Explore our CRM and BI projects that enhanced our clients' success.
Find out how DataGo collaborated with Imetame!
Grupo RDG acelera análise de dados com Tableau.
Grupo BC Energia aprimora a visão de clientes, através do CRM #1 no mundo.
Conheça a Jornada e parceria da Datago com a Qualitá!
Veja como a Datago contribuiu com a Decolores para o processo de unificação de dados e integração das informações de seus clientes.
Saiba como a Datago, colaborou, através das nuvens Sales e Experience Cloud, com o Grupo Simec.
Veja como a Datago proporcionou a franquia, mais eficácia e rapidez para seus vendedores.
Saiba como a Datago auxiliou a Sabagram na unificação dos dados, automação de seus processos e visão ampla de seus clientes!